Returns
By visiting FROCKAHOLICS, you accept and consent to our Terms and Conditions (T&C) here.
returns
- On receipt of your item, try it on as soon as possible. Please try on shoes on a carpeted surface prior to wear to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.
- If you wish to return something you have purchased, request a Merchandise Return Number within 7 days of receipt of your order by contacting the FROCKAHOLICS returns department by e-mail orders@frockaholics.com.au. Please state your order number in the subject bar and detail which items you wish to return. An MRN will be issued
- Complete the returns form included with your order. Be sure to include your Merchandise Return Number and sign.
- Post item and documentation in an express post bin at your local post office. Please be sure to note your tracking number.
- PLEASE NOTE WE NOW OFFER FREE SHIPPING HOWEVER WE NO LONGER HAVE A FREE RETURNS POLICY.
Refund
All merchandise that is correctly returned in accordance with the details contained within this page will be credited to the purchaser’s FROCKAHOLICS account or credit card, with the exception of:
1. Layby items, which cannot be returned.
2. Sale items, which may only be returned for a refund or a store credit.
3. Swimwear and Earrings, which cannot be returned for hygenic reasons.
4. Final Sale items, which cannot be returned.
The shipping costs incurred by the purchaser will not be refunded except when a product is faulty.
Please note Goods and Services Tax will be refunded to Australian purchasers however FROCKAHOLICS is not responsible for the refund of duties or taxes levied by your country incurred as a result of purchasing a FROCKAHOLICS product. You may be able to recover these costs by directly contacting your local Customs government department.
exchanges
Exchanges will only be made for a different size of the same item you are returning. Please make it clear which size you wish to exchange your purchase for when you request your Merchandise Return Number. If you wish to exchange your purchase for a different product, we recommend you return your purchase for a store credit and then make a separate purchase for the new item.
FINAL SALE
Any items marked final sale are unable to be returned to FROCKAHOLICS.
gift returns
If you find a gift you have received is unsuitable, you may return it and receive a credit to your FROCKAHOLICS account. You must be a registered member. You may be required to pay for any additional product cost, shipping or taxes.
faulty products
Items that are considered faulty are those that are received in a damaged condition. Wear and tear to a product is not a sign that the item is faulty. Please note that faulty products can only be exchanged for the same product in the same size. Where possible, faulty goods will be repaired before they are replaced.
other important information
- FROCKAHOLICS does not sell used products. Your items must be returned in new and unused condition with all tags attached and in original condition. If your item shows any evidence of wear (includes, but is not limited to, strong perfume or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided.
- Please contact FROCKAHOLICS immediately at orders@frockaholics.com.au if any of your purchases do not have a FROCKAHOLICS tag attached.
- Your Merchandise Return Number must be requested within 7 days of the receipt of your purchase. All returns must be accompanied by this number.
- You return must be dispatched to Frockaholics within 7 days of receipt of your Merchandise Return Number
- A return will be considered a late return if you request your Merchandise Return Number more than 7 days after receipt of your item, or if you dispatch your return more than 7 days after receipt of your Merchandise Return Number. Late returns will be accepted at the discretion of FROCKAHOLICS, and only for a store credit.
- All items you wish to return from the same order should be dispatched together to enable prompt processing of your return
- Items must be returned in their original packaging. Shoes or boxed items will not be accepted for return without their original boxes in tact and in original condition. These boxes are considered part of the product.
- FROCKAHOLICS does not accept any liability for good returned by any means.
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